Refund & Returns Policy

Effective Date: June 2026

At Shelle Solutions LLC, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds may be requested and processed for services purchased through our website, https://shellesolutionsllc.live.

By purchasing our services, you agree to the terms outlined in this policy.

1. Nature of Our Services

Shelle Solutions LLC provides professional digital services, including but not limited to:

• Website Design

• Website Development

• Ecommerce Development

• Website Optimization

• Website Maintenance

• UI/UX Design

• Related Digital Services

Because our offerings are customized digital services rather than physical products, traditional product returns do not apply.

2. Payment Policy

All services provided by Shelle Solutions LLC are sold as one-time purchases only.

• We do not offer recurring billing or subscription services.

• Full payment is required before work begins.

• Customers must authorize each transaction before payment processing.

• A signed Card Authorization Form may be required for every transaction.

• A customer invoice is issued after payment and serves as official proof of purchase and payment.

3. 30-Day Refund Policy

We offer a 30-Day Refund Policy for eligible purchases.

Customers may request a refund within thirty (30) calendar days from the original purchase date.

All refund requests are reviewed individually to ensure fairness and compliance with this policy.

4. Eligible Refund Requests

Refund requests may be considered under the following circumstances:

• The purchased service has not yet been started.

• The delivered service substantially differs from the agreed scope of work.

• Technical limitations prevent us from delivering the purchased service.

• Duplicate payments were processed accidentally.

• Billing errors occurred during payment processing.

Approval of refunds remains at the sole discretion of Shelle Solutions LLC after review of the circumstances.

5. Non-Refundable Situations

Refunds may not be granted in the following situations:

• The service has been fully completed and delivered.

• The customer has approved the completed work.

• The refund request is submitted after the 30-day refund period.

• Delays or issues resulted from the customer’s failure to provide required information, content, approvals, or communication.

• The customer changes their mind after substantial work has already been performed.

6. Refund Review Process

Once a refund request is received, our team will:

1. Review the purchase details.

2. Verify service status and project progress.

3. Evaluate eligibility under this policy.

4. Notify the customer of the decision.

Additional documentation may be requested when necessary to complete the review process.

7. Approved Refunds

If a refund is approved:

• The refund will be issued to the original payment method used during purchase.

• Processing times typically range from 5 to 10 business days.

• Actual posting times may vary depending on the customer’s bank, card issuer, or payment processor.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact Shelle Solutions LLC before initiating a chargeback or payment dispute.

Our support team will make reasonable efforts to resolve concerns quickly and professionally.

Supporting documentation, including signed authorization forms, invoices, communication records, and project documentation, may be provided during dispute investigations when necessary.

9. Service Cancellations

Customers may request cancellation of a service before work has begun.

If approved, eligible refunds will be processed according to this policy.

Once substantial work has commenced, cancellation requests may be subject to review and may not qualify for a full refund.

10. Policy Updates

Shelle Solutions LLC reserves the right to modify or update this Refund & Returns Policy at any time.

Changes become effective immediately upon publication on this page.

Continued use of our services constitutes acceptance of any updated policy.

11. Contact Information

If you have questions regarding this Refund & Returns Policy or wish to request a refund, please contact us:

Shelle Solutions LLC

820 Quail Brook Dr
Arlington, TX 76001
United States

Email: info@shellesolutionsllc.live

Phone: +1 (646) 918-8494

Website: https://shellesolutionsllc.live